Draught System Support Request
If the issue persists after following the troubleshooting guide, please complete this form.
Outlet name*
Contact name*
Contact phone number*
Contact email (optional)
Which tap / line is affected?*
If multiple taps are affected, list all.
Type of issue* —Please choose an option—Excessive foamBeer not pouringSlow pourNo gas pressureLeak detectedCooler not workingOther
When did the issue start?* —Please choose an option—TodayYesterdayWithin the last few daysOngoing issue
Has anything recently changed?* —Please choose an option—New keg installedGas bottle changedCleaning doneEquipment movedNo changes
Description of the issue*
Photo of CO₂ regulator gauge*
Please ensure the gauge reading is clearly visible.
Photo of keg connection*
Include the coupler and how it’s connected to the keg.
Photo of tap / tower (optional)
Short video of the pour (if foam issue)
10–20 seconds is enough.
[acceptance* confirm-checks] I confirm I have checked gas, keg connection, and power supply before submitting this request. [/acceptance]
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